If you’re unhappy with something that you’ve purchased from us, then please reach out to let us know in the first instance. We’d hate for anyone to have had a bad experience so we’ll do our best to resolve the situation as soon as practically possible. You can reach us via the Contact Form or via WhatsApp.
The important bit
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
- – Downloadable software products
- – Attendance on a workshop (either in person or online)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- – Book with obvious signs of use
- – Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- – Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@themahojos.com and we will share the address you need to send the item to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us for any questions related to refunds and returns.